On the Products page, Kiliba classifies each product according to whether it can be used in campaigns and recommendations.

The three main statuses

• Available: the product can be used by Kiliba and is not blacklisted.
• Unavailable: the product is not blacklisted, but the data provided by the store does not allow Kiliba to use it. Depending on your CMS, check that it is active, published, visible and available to order.
• Blacklisted: the product is deliberately excluded, either directly or because its category or manufacturer is blacklisted. It is no longer used in recommendations.

Correct a status

For an unavailable product, correct its configuration in your store first, then allow the Kiliba synchronisation to update. For a blacklisted product, use the actions on the Products page to restore it if the exclusion is no longer required.

If the status remains inconsistent with your store, use the Submit a request form. Include your CMS, product identifier and the displayed status without sending passwords or customer-data exports.