When a contact is blacklisted, Kiliba excludes them from campaigns. The displayed reason identifies the source of that exclusion.

Reasons you can select

• Package adjustment: used to exclude contacts in order to align the active database with your subscription.
• Customer request: select this when a contact asks not to receive further communications.
• Other reason: lets you enter a custom reason.

Reasons generated by a rule or synchronisation

• Admin: exclusion applied by an administrative action.
• Outdated: the contact has been identified as outdated in the database.
• Blocked language: the contact is excluded because their language has been blocked in Kiliba.
• GDPR request in progress: a deletion or anonymisation request is being processed.
• Source Brevo or Source Mailchimp: status retrieved from the connected platform.
• Admin API: exclusion applied through the Kiliba API.
• Sales channel: the contact is excluded because a sales channel is blacklisted.

Before restoring a contact, check that the source of the blacklist has been corrected and that you are allowed to contact them. If the reason appears inconsistent, use the Submit a request form and include the contact identifier and displayed reason without attaching customer-data exports.