After your store is connected, Kiliba synchronises the contacts, products and orders provided by your CMS in the background. You can continue browsing the application during this step.

How can I check progress?

• In External connections, check that your store is shown as connected.
• On the Contacts and Products pages, a loading state may remain visible until the first data is available.
• Only activate a scenario once its prerequisites and required data are available.

The duration depends on the volume and data provided by the store; Kiliba does not guarantee a fixed completion time.

If no data appears

First check that your CMS module or application is still connected. If the connection is active but no data appears, use the Submit a request form and include your CMS, the approximate connection time and which data is missing.