Each blacklist of a contact is justified by a reason. Read all about it in this article!

Reasons :

• Former contact :

To adjust the number of subscribers, we define a reference date and mark as "Old contact" those dating from before this date.

⚠️If a contact becomes active again (makes a purchase on the customer site, for example), they will automatically be reintegrated into the subscriber base so you don't miss the opportunity to contact them.

• Package adjustment :

If you exceed the number of subscribers included in your package, you can blacklist them by choosing this reason (see : How to blacklist a contact ?) 

• Language block :

You can decide to block a language. All contacts associated with this language will be automatically blacklisted (see : How to set up languages in Kiliba ?)

• Customer request :

It is possible that one of your customers no longer wishes to receive your communications. You can use the reason "Requested by customer".

• Personalised reason :

You can write your own blacklist reason in order to organize yourself better.

• Source Brevo :

After integration with Brevo, your contacts are blacklisted for this reason (see: How to synchronize my blacklisted Brevo contacts with Kiliba ?)

• Source Mailchimp :

After an integration with Mailchimp, your contacts are blacklisted under this reason.

• Admin API :

You have the ability to blacklist a client (or group of clients) via API. (see : How to generate an API key from Kiliba ?)

Any questions? Contact us via chat or email at support@kiliba.com !