Kiliba can exclude a contact's orders or selected order statuses from attributed revenue. These settings can be used to exclude test, cancelled or otherwise irrelevant orders from your reporting.
Ignore one contact's revenue
- Open Contacts.
- Find and select the contact.
- Choose Ignore revenue, then confirm.
That contact's orders are retroactively excluded from Kiliba revenue statistics. The contact remains available and this setting does not unsubscribe them.
Choose which order statuses are counted
- Open the dashboard or order settings.
- Select the statuses provided by your CMS that should be included in the calculation.
- Save, then review the indicators.
Status labels come from the CMS and may differ from one store to another. This filter affects Kiliba statistics; it does not change orders in your CMS.