MARK by Kiliba is your built-in marketing agent. Describe what you want to achieve: MARK helps you understand your data, choose the next useful action, and turn an idea into a campaign ready for review.

You move forward through a conversation, without starting from a blank page or leaving Kiliba. MARK takes your account, permissions, and available data into consideration to provide a relevant response.

One conversation to move your marketing forward

Create a campaign faster

Give MARK your objective, offer, timing, and the products or audience you want to prioritize. It helps structure the brief, prepares the content, and builds a Smartletter draft that you can then review in the editor.

Ask questions about your account data

Use natural language to explore your performance, campaigns, contacts, or catalog. When the required data is available, MARK returns the useful indicators, explains their limits, and helps identify the next check to perform.

Improve your emails with MARK

From a Smartletter, ask MARK to review your campaign, improve the copy, or suggest a visual direction. Changes remain under your control, and you can continue customizing the result in the Kiliba editor.

Find the right action in Kiliba

MARK can also explain a feature, guide you step by step, and take you to the right screen. Your conversation remains available while you navigate.

Create a campaign with MARK

1. From Kiliba on a computer, open Mark Co-Work.
2. Describe your objective, offer, timing, and, if known, the products and audience you want to target.
3. Answer MARK’s questions to complete the brief.
4. Review its proposal: content, products, audience, languages, and visual direction.
5. Confirm draft creation when you are happy with the summary.
6. Open the Smartletter in the editor, check the result, and make final adjustments before scheduling or sending it.

MARK prepares the draft. Review, scheduling, and sending remain in your hands.

Example request

Prepare a Smartletter for our back-to-school campaign. Highlight our new products, target customers who ordered this year, and use a warm tone. The campaign must be ready for Friday, but do not schedule it.

Get a more relevant proposal

The more precise your request, the faster MARK can move forward. When possible, include:

• the desired result: sell, announce, reactivate, or build loyalty;
• the offer, event, or key commercial moment;
• the products, categories, or collections to feature;
• the intended audience and any important exclusions;
• the target date, tone, and constraints to follow.

You can start with an incomplete idea: MARK will ask for the essential information before preparing an action.

You always stay in control

• MARK follows the permissions of your account and user role.
• A proposal changes nothing when your confirmation is required.
• Creating a draft does not schedule or send a campaign.
• If data is unavailable, MARK must say so instead of making it up.

See MARK in action

This short demo shows campaign creation, account data analysis, and guided help in Kiliba.

Watch the video on YouTube (French audio).

Need help?

If MARK cannot complete your request, keep the useful conversation context and use Submit a request in the Help Center.